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Knowledge Base

FAQ (22)

Does eCreations Accommodate Immediate / Rush Websites & Website Changes?

You bet!  If you need a time-critical website or a change in a hurry, we can handle it!

Please understand that accommodating critical deadlines requires us to adjust our days, come in early, stay late, work weekends, etc., but it’s not a super-big deal.  We’re here to provide you with awesome customer service and most of the time, we’ll get things done in an extremely efficient manner, but if something comes up where you need us drop everything and put all hands on deck, our expedite fees kick in.  Please contact us for more information.

What are eCreations’ email server settings?

Mail Client Configuration

When you access an email account through a desktop email application such as “Microsoft Outlook®”, the email application will require specific information about your email account. You can use the auto-configure options available through our Webmail welcome screen to attempt to automatically configure your email application. If the available options are not compatible with your application, you will need to use manual settings.

Secure SSL / TLS Settings (recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: ecr.ecreations.net
         IMAP Port: 993
         POP3 Port: 995
  • Outgoing Server: ecr.ecreations.net
         SMTP Port: 465
  • Authentication is required for IMAP, POP3, and SMTP.

Non-SSL Settings (NOT recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: mail.yourdomainname.com/net
         IMAP Port: 143
         POP3 Port: 110
  • Outgoing Server: mail.yourdomainname.com/net
         SMTP Port: 26
  • Authentication is required for IMAP, POP3, and SMTP.
  • Obviously, replace “yourdomainname.com/net” above with your actual domain name.

Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

 

How to clear / refresh your browser’s cache

Why clearing or refreshing your cache?

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo’s, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to it’s cach as Temporary Internet Files

Cache refresh

There are some situations when bypassing your browser’s cache is preferred. Just clicking the refresh button (or hitting F5) won’t be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! RefreshYourCache.com contains step by step guides to clear your browser’s cache forcing it to download all latest data from a website!

Choose your browser

Why choose eCreations?

We’ve been around long enough to understand that everyone has a friend, an acquaintance or a neighbor that can create a website; but few web developers have the experience, certifications and more than 17 years of business experience behind them that eCreations brings to the table. Our business has been built on client referrals, which our clients are happy to do because we have earned our place as a trusted partner.

There is a time and place for a buddy to help create a website. eCreations is here to be a professional web developer when you need one.

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Learning Center (10)

How Do I Write a Website Scope Requirements Document?

Sometimes when we get calls, the (soon-to-be) client comes to us only with their idea, but not much of anything else.  We often suggest to them that they put together a “website scope requirements document”.  This way, if they wanted to shop around (not sure why they would do that), every web development company would have the same information and could provide their estimate accordingly.

Recently, we came across a great article on Marketing Land that outlines what questions to consider. Here they are:

Background Information:

  1. Describe your target audience.
  2. What is the purpose of the website?
  3. What are your corporate core values and how do you express them to your visitors?
  4. What makes you different from your competitors?
  5. Why should people do business with you rather than your competitors?
  6. Describe the style of the website you want.
  7. Do you have specific company colors that need to be used?
  8. Can you provide the Pantone numbers for your company colors?
  9. Do you have any other materials that the site needs to match with in some way (brochures, press materials, etc.)?
  10. What do you like most about your current website?
  11. Is there any functionality or options on your current website that you plan to keep (other than the content)?
  12. What are your top 3 frustrations with your current website?
  13. What do your current competitors’ websites have that you wish to have?
  14. Are there any websites with designs that you like?
  15. What about those websites would you like to be incorporated into your website?
  16. What types of things do you see on other websites that you really like?
  17. What types of things do you see on other websites that you really hate?
  18. Name the 3 things that are most important in the design of your new website.
  19. Name the 3 things that are least important in the design of your new website.
  20. Where is your website hosted?
  21. Do you have full access?
  22. Can you provide usernames and passwords?
  23. Who will be involved on your end in the development of the website?
  24. Any other contractors?
  25. Who or how will you be managing website upkeep?
  26. Do you have a budget you are trying to meet?

Website Scope & Specs:

  1. Does your current web host meet all your new website’s needs (space, bandwidth, databases, etc.)?
  2. Do you plan on or need to move to a new host provider?
  3. Do you need help finding the right web host?
  4. Do you already have a URL you plan to use?
  5. If not, do you need help selecting and registering a good URL?
  6. Do you have a logo you plan to use or will one need to be created?
  7. If you have one, can you provide the original artwork files?
  8. Will you need a favicon created?
  9. Do you have a tagline you wish to use or do you need help creating one for your site?
  10. Do you have a completed site architecture for the new website or will this be part of the scope of work?
  11. How many pages will the finished website be (estimated)?
  12. Do you have any page wireframes ready or will those need to be produced as part of the scope of work?
  13. Do you have the content for the website or will content creation be a part of the scope of work?
  14. How many pages of content will need to be developed?
  15. Will there be any cross promotion of content within the site?
  16. Please provide details on content cross promotion.
  17. Will we be importing and formatting your content, or do you plan to do this?
  18. Do you or your team need training for making website updates, content publishing guidelines, etc.?
  19. What types of actions do you want your visitors to take on your website?
  20. Do you have any specific photos you plan to use?
  21. Do you have full rights to those files?
  22. Can you provide hi-res files to us?
  23. Will we need to find and/or create any images for the website?
  24. Will video or audio be a part of the new website?
  25. Can you provide us the proper files or is creation of this content part of the scope of work?
  26. How many videos or audio files will be added and/or created?
  27. Will any customizations need to be made such as optimizing for search, adding content overlays, customized wrappers, etc?
  28. Do you require online chat features?
  29. Do you have any other media or PDF documents that need to be incorporated, or will any need to be created?
  30. Will these need to be optimized for search?
  31. Will your visitors require any special needs (i.e., screen reader ready, larger fonts)?
  32. Do you require your site to be mobile friendly (responsive design)?
  33. Do you have any specific mobile requirements?
  34. Do you need multi-language support?
  35. Will you need a shopping cart system for e-commerce?
  36. Do you have a system you already use?
  37. Are you in need of an upgrade?
  38. Do you need a content management system?
  39. Do you have a preference for which CMS to use? (i.e., WordPress, Joomla, Drupal, Concrete 5, Magento, etc.)
  40. If not, do you need help selecting the best CMS for your needs?
  41. Will you need multiple levels of access?
  42. Do you need to be able to manage content publishing approval processes?
  43. Does your site need a blog or a forum?
  44. Will users need to log in to your site for any reason?
  45. If so, why?
  46. Do you need any password protected areas?
  47. What kind of content will be put behind password protected areas?
  48. How many web forms does your new site need?
  49. What is the purpose of each?
  50. How do you want the submitted info handled? (email, database, etc.)
  51. Do you need any social sharing features built in (tweet, like, +1, share, etc.)?
  52. Will there be any third-party applications that will need to be integrated?
  53. What are they?
  54. Will you need an events calendar feature?
  55. Do you have any subscription services?
  56. Do you use a third party for any part of subscription content delivery and/or payment?
  57. Do you require printer friendly options?
  58. Do you wish to employ any “content-on-demand” features (i.e., hidden elements that are made visible with certain actions)?
  59. Do you want a fixed-width or fluid-width design?
  60. What information must be on the home page?
  61. What information must always be visible?
  62. What features, sections or information do you want emphasized on the site?
  63. How would you like that to be featured?
  64. Will different sections of your site require different designs, layouts or coloring?
  65. Do you have any flash elements you want included?
  66. Will those be provided or do they need to be created?
  67. Do you need an internal site search feature?
  68. Do you want contact phone numbers prominently displayed?
  69. Do you require a database?
  70. What specific functionality will it need?
  71. Will you be offering advertising on the site?
  72. How should that be implemented?
  73. Do you have a Google Analytics account?
  74. Can you provide us access?
  75. Do you have any other specifications or need specific functionality that has not been addressed?
  76. What is your time frame for total project completion?
  77. Will you be looking for keyword optimization beyond the design/development scope?

Avoid The Cost Of Scope Creep And Post-Development Fixes

The worst development jobs are those that end up with runaway scope creep. That happens when the client doesn’t really know what they want and they keep adding to the project as it moves forward.

The cost of this creep is often saddled on the developer because the scope was never clearly defined in the first place. When your developer poses these questions up front, it helps the client carefully think through all of the things they need in advance, eliminating scope creep almost entirely. And, because marketing is baked right into the development process, there’s no need to hire a whole new agency to “fix” all the marketing-related blunders perpetrated by the original designer.

Search Engine Glossary

The world of search engine optimization is jargon heavy, and SEO professionals often have to take a step back when speaking with prospective or current clients because we are immersed in the “language” of SEO. The list below has some of the more common optimization terms used on a daily basis. Note that SEO terms often have a different definition than the same terms related to Internet practices.

Age − First appearance of site in Archive.org, or first appearance in search engines. Not to be confused with domain age, which is the registration date of the domain name. Older sites have more credibility, but for SEO purposes the “age” clock starts when a site is cached by a search engine.

Algorithm − A very complex series of rules used by a search engine to determine rankings. The Google Algorithm uses up to 200 different factors to determine web rankings.

Analytics − Most often, this is a reference to Google Analytics, a free way to measure your site traffic. Other analytics programs include ClickTracks, WebTrends and Omniture.

Anchor Text − Linked text on a web page. Example: This is anchor text. Anchor text is important because search engines use it to determine what the destination page is about. Therefore, anchor text must be topical and relevant.

Backlinks − The number of links from other websites to your website. Google Webmaster Tools will give you the most accurate picture of your own links, and a search in Yahoo under link:yourcompetitorsitehere.com will tell you how many links Yahoo is listing for that site.

Ban − A severe search engine penalty that takes you completely out of the index. Normally caused by using black hat techniques.

Black Hat − In reference to search engine optimization, a technique that is unethical in the eyes of a search engine, and can get you de-listed.

Bounce Rate − The number of people who come to a web page from another site (or search engine) and leave without visiting any other pages. A high bounce rate is believed to negatively affect search engine rankings over time. Most often measured using Google Analytics.

Cache − The search engine’s stored data about your site. This information can be weeks or months out of date, depending on your crawl rate. When you make SEO changes to your site, it won’t be applied until the site gets re-cached and re-indexed. To see your cache in Google, type in cache: followed by your website.

Content − All text on your website readable to the search engine. Usually this is in reference to the body text on your pages.

Conversion − A visit to your site that results in an action being completed by the user. This can be a form fill-out, purchase, or phone call.

Conversion Rate − The number of conversions divided by the number of visitors. Higher conversion rates are always preferred. In Google Analytics, this can be considered “Goal” conversion.

Crawl Rate (Frequency) − The interval between search engine robot visits to your site. Generally, sites with frequent changes and more interesting (to a robot) content get visited more often. Pages with higher PageRank also get visited more often.

Description − A metatag that allows for a brief description of the page’s content. All description tags on a site should be unique, and less than 256 characters.

Directory − A website that lists other websites in categories.

Duplicate Content − Content that is substantially similar to content on other sites or on multiple pages of your own site. Non-original content is generally ignored by search engines, and referred to as a “duplicate content penalty” when it impacts your site. Duplicate content is often cached but not presented in normal search results.

External Link − A link to another site or online resource from your site.

Google Sitemap − An XML sitemap that lists pages on your website that you want Google to find. The same protocol is used by Yahoo and MSN. Several sources online will create a sitemap for you. Not to be confused with a sitemap that lists all the pages on your website.

Filter − A reduction in search engine ranking for a number of possible reasons. Filters are different than penalties, in that when the item tripping the “filter” is removed, then results should bounce back.

Indexing − When a search engine applies your site results and links to its current index. Web pages can be cached for some time before the cached results are applied to the index.

Internal Link − Links from pages on your site to other pages on your site. How pages link to each other is known as Navigation.

Keyword Blurring − Using the same keywords on multiple web pages. This keeps the search engine from picking a “best” page for the keyword, so multiple pages may have lower positions that a single page devoted to the topic.

Keyword Stuffing − Using multiple keyword repetition on a web page. Search engines prefer text and keyword use that is more readable and user-friendly.

Keyword Tool − Any tool that helps determine keyword demand. Wordtracker and the Google Keyword Tool are two popular sources.

Keyword Research − Strategic research into the demand for keywords relevant to a website’s topic. Good keyword research also uncovers synonyms and search terms that may improve site traffic.

Links − In the world of SEO, “links” is most commonly a way of referring to inbound links to your website, given that Google bases a great deal of its rankings on other sites that link to yours. The value of links is highly variable, and links from sites trusted by search engines are more powerful than links from low quality sites.

Link Popularity − An overall measurement of a website or web page’s link value, as determined by links from outside sources and links form other pages, which may themselves be getting good inbound links.

Long Tail − A keyword that contains a long search phrase. Long tail keywords usually have a lower search volume but a higher conversion rate, because the people who type them in have a very specific idea about what they want.

Metatags − Page code not normally visible to a site visitor which describes the content of the page. The Meta Title, Keywords, and Description tags are the most common, but metatags can contain many different fields of data not important to search engines.

Navigation − The way links are configured on a website to allow people to get to other pages. Search engines like to follow navigation and use it to determine the relative importance of pages on a site.

PageRank − (1) a numerical representation applied by Google showing the link value of any given page. This is completely determined by links from other websites and internal links. It is not a representation of the relevance of the site. There is a logarithmic scale of 1 to ten for PageRank, and higher numbers may require millions of links. This can be found using the Google Toolbar. (2) The algorithm at Google, not completely known to the public, that determines part of how links impact rankings.

Pay-Per-Click (PPC) − Paid search engine advertisements that appear next to search results. PPC can be very expensive, but can be executed within hours, while SEO can take months.

Penalty − A change in search engine rankings caused by breaking one or more “rules” of search engine ethics. A search engine “filter” is a less strict penalty, but a “penalty” can be applied for a longer time period and is generally a sign that you are believed to be deliberately violating webmaster guidelines for search engines.

Ranking − A keyword position on a search engine, anywhere from #1 to somewhere in the billions. Usually you want your site to show on the first page for your keywords.

Ranking Report − A listing that shows positions on search engines (usually Google, MSN/Bing, and Yahoo) for a list of preferred keywords. Monthly ranking reports will show you your progress over time.

Reinclusion Request − A request to a search engine that a site be reexamined for inclusion back into listings. This is most commonly done when a site has been penalized or banned.

Relevance − The key to good SEO. More relevant sites are preferred by search engines because they confirm the search engine user’s trust in the ability of the engine to deliver results. SEO practices help format a site in such a way that the engine can understand its relevance.

Robot − An automated program that visits your website.

Robots.txt − A file on your website that can either allow robots or restrict them. Robots files can be useful when you want duplicate pages to be ignored, or search engines are crawling unnecessary pages.

Sandbox (AKA Sandbox Penalty or Google Sandbox) − An artificially low ranking due to having a new website. The existence of the sandbox penalty is debated, but generally a new site will get lower rankings. Search engines use this to prevent junk sites from getting rankings. There are ways to get out of the “sandbox” by being relevant, but customers with new sites are still advised that search engines may take some time to show good rankings.

Search Volume − How many times (usually per month) that a keyword search is made in a given search engine, or all engines. High search volume indicates a competitive keyword which may be more profitable.

Short Tail − A one or two word search term like “auto parts” that gets a high search volume, but is not very specific. A “long tail” version of the same term would be “used auto parts free shipping.”

Spider − Essentially a search engine robot that “crawls” your website for information.

SEM − Search Engine Marketing. This most often refers to Pay-Per-Click initiatives, but can also include SEO as part of an online marketing strategy.

SEO − Search Engine Optimization, or the practice of getting websites ranked on search engines through a variety of specialized methods.

SERP − Search Engine Results Page. The list of websites that you get when you make a search on a search engine.

Silo − A way of structuring categories on your website and individual web pages. Normally all the pages and navigation links in a silo are relevant to each other, and the “silo” structure helps improve rankings by structuring similar items into easily navigated categories. This benefits search engines and site users.

SPAM − In search engine parlance, Spam is not junk email but site content and linking practices that are keyword stuffed, automated, or created to get undeserved rankings for search terms.

Submission − The act of submitting a site to search engines or directories. For new sites, submission is still useful, but any site cached in a search engine would not need to be re-submitted.

Title − Also known as the meta title, the title of each web page appears at the top of the browser window. It tells search engines about the topic of each page. A well written title can have the fastest impact on search engine rankings if all other factors are good.

Webmaster Tools − Google Webmaster Tools is a free program that will help the average user understand how Google sees the website, if there are any problems, and if the site is penalized. Highly recommended to any webmaster.

White Hat − Search Engine Optimization techniques that are approved by search engines.

XML Sitemap − A “Google Sitemap” or a list of pages that you want search engines to find. This normally gets placed in your root directory in an XML format and named “sitemap.xml.” The sitemap contains information about pages, their relative priority, and how often they are updated.

This list is by no means complete, and different people in the SEO industry use different terminology.

Phoenix Web Design Company Comparison

We receive requests for web design on a daily basis. A lot of times, we’re one of many web companies in Phoenix that the client has or intends to contact. This is awesome! We want our clients to make an educated decision about their online presence .

The curiosity was killing us. We had to find out what people are being told about web design and development in Phoenix , so we did our own little experiment.

Here’s how the experiment worked:
We asked a friend of ours to choose one of their friends – someone whom we didn’t know and didn’t want to meet or talk to. We asked them to call us and 3 of our reputable competitors with the same broad information to obtain a quote for custom web design and development. While this wasn’t a “scientific experiment”, no one knew who this person was, if they were going to have someone else call, when they were going to call, where the conversation was going to go – nothing. Here are the specifics we gave them to talk about and receiving pricing on:

  • A basic 5 page brochure-style website with no eCommerce, no fancy features
  • Optimized for search engines (Google, Bing and Yahoo)
  • Yearly hosting
  • Periodic ongoing content changes to the website

We asked them to get pricing for the above project, take notes from the conversation(s), and rate the companies they spoke with on a scale of 1-5 (5 being the best).

After the experiment was complete, we asked them to provide us with their findings:

 

  eCreations Company “X” Company “Y” Company “Z”

Date first contacted

April 3, 2013 11:30am April 3, 201311:38am April 3, 2013 1:10pm April 4, 2013 9:35am

First contacted via

web form web form web form web form

Contact from the company

April 4, 2013 9:15am April 3, 2013 11:45am April 5, 2013 4:50pm April 26, 2013 5:00pm

Design & Development Cost Estimate

$3,750 $18,800 $5,000 $10,000 – $12,000

Project Timeframe

3-5 weeks 4 weeks 4-6 weeks 5 weeks

Content Management System Cost/Type

$200 one-time Adobe Contribute $included Proprietary $2,000 one-time WordPress $included Proprietary

Any monthly fees?

none, unless changes are done $2,375 $95 – $450 auto-bill none, unless changes are done

Search Engine Optimization Cost Estimate

initial included. ongoing available from $210/mo. included with above monthly fees $950 initially. available ongoing ranging from $125 – $555/mo. referred to 3rd party

Yearly Hosting & 3 Email Accounts

$180 no price provided $540 $3,600

Website changes Cost/Type (at their then current rate)

$105/hr. $95/hr. $95/hr. $120/hr.

Contract Term

annual for hosting only annual annual annual

Total Annual Cost(including initial design, development and hosting

$4,035 plus any optional monthly services or changes $47,300 plus any additional changes $8,490 plus any optional monthly services or changes $14,600 plus any optional monthly services or changes

To be fair and compare apples-to-apples, we’ll adjust the numbers to include 25 hours of modifications, ongoing SEO, etc. per month for 12 months (which is highly unlikely for a 5 page basic website)

$33,035 $47,300 $35,490 $50,600

Followed Up:

yes – 1 week no yes – 2 weeks no
       

RATINGS

eCreations Company “X” Company “Y” Company “Z”

Professionalism:

5 4 5 4
Knowledge:
5 4 5 3
Took time to understand my needs:
5 3 4 5
Was willing to work with additional people and resources:
4 0 3 1
Asked fact-finding questions:
5 3 5 4
Suggested and Offered Additional Services & Solutions:
yes yes yes yes
Additional comments on the experience you had communicating with each of the above companies:
View Comments click for more info

View Comments click for more info

View Comments click for more info

View Comments click for more info

In which order would you work with each of the companies you talked with?
First Choice 4th Choice A Close 2nd Choice 3rd Choice

View Email Headers

Email headers contain tracking information for an individual email, detailing the path and “hops” it took as it went from one computer to another. To find out how to view the full email headers, please select your webmail provider or email client below for complete instructions.

Email Client: Apple Mail

Email Client: Mozilla

Email Client: Opera

Email Client: Outlook

Email Client: Outlook Express

Webmail Providers: Gmail

Webmail Providers: AOL

Webmail Providers: Excite

Webmail Providers: Hotmail

  1. Log in to your Hotmail account.
  2. Select Inbox from the left-side menu.
  3. Right-click the message you’d like to view headers for and select View Message Source.

The full headers will appear in a new window.

Webmail Providers: Yahoo! Mail

  1. Log in to your Yahoo! Mail account.
  2. Select the message you’d like to view headers for.
  3. Click the Actions dropdown and select View Full Header.

The full headers will appear in a new window.

View category→

Technical Support (25)

What are eCreations’ email server settings?

Mail Client Configuration

When you access an email account through a desktop email application such as “Microsoft Outlook®”, the email application will require specific information about your email account. You can use the auto-configure options available through our Webmail welcome screen to attempt to automatically configure your email application. If the available options are not compatible with your application, you will need to use manual settings.

Secure SSL / TLS Settings (recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: ecr.ecreations.net
         IMAP Port: 993
         POP3 Port: 995
  • Outgoing Server: ecr.ecreations.net
         SMTP Port: 465
  • Authentication is required for IMAP, POP3, and SMTP.

Non-SSL Settings (NOT recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: mail.yourdomainname.com/net
         IMAP Port: 143
         POP3 Port: 110
  • Outgoing Server: mail.yourdomainname.com/net
         SMTP Port: 26
  • Authentication is required for IMAP, POP3, and SMTP.
  • Obviously, replace “yourdomainname.com/net” above with your actual domain name.

Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

 

Outlook Security Warning

Outlook is displaying a security warning when launching Outlook 2007/2010/2013. This error will appear when the server SSL certificate has been renewed, or is setting up secured email access for the first time. To prevent further messages from appearing, please follow the following steps to install the SSL certificate:

Method A: Installing the certificate automatically (for Windows 7)

This method will work correctly in Windows 7, you may attempt this same method on your version of Windows. When the following message box appears, click on the View Certificate button.

popup_error

The following window will open and display a brief summary of the certificate. The certificate should be issued to ecr.ecreations.net. Click on the Install Certificate button to open the Certificate Import Wizard. Click Next in the wizard to be taken to the Certificate Store window. Select Place all certificates in the following store and click browse. In the pop-up, select Trusted Root Certification Authorities, and click OK. Then click Next and Finish to complete the installation.

view_certwelcome_wizardsave_wizardfinish_wizard

 

Method B: If all else fails… manual install

Click on the View Certificate button to open the certificate window. When the certificate window opens, click on the Details tab at the top, then click Copy to File to save the certificate locally.

popup_errordetails_certalt_cert

The Certificate Export window will appear. Click Next to begin saving the certificate. On the following window, verify that the first option is selected (DER encoded), then click Next. In the File to Export window, select a location to save the file, then click Next. In this example, the file is saved to the Desktop.

save_exportfile_exportfinish_export

Navigate to the location where the file was saved and double-click to open the certificate. The certificate window will appear.

desktopview_cert

 

The certificate should be issued to ecr.ecreations.net. Click on the Install Certificate button to open the Certificate Import Wizard. Click Next in the wizard to be taken to the Certificate Store window. Select Place all certificates in the following store and click Browse. In the pop-up, select Trusted Root Certification Authorities, and click OK. Then click Next and Finish to complete the installation.

view_certwelcome_wizardsave_wizardfinish_wizard

Notes

The following window may appear when finishing, please click Yes to finalize the installation.

security

How to clear / refresh your browser’s cache

Why clearing or refreshing your cache?

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo’s, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to it’s cach as Temporary Internet Files

Cache refresh

There are some situations when bypassing your browser’s cache is preferred. Just clicking the refresh button (or hitting F5) won’t be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! RefreshYourCache.com contains step by step guides to clear your browser’s cache forcing it to download all latest data from a website!

Choose your browser

What Version of PHP Are You Using?

We are running PHP 5 on all of our servers. The default version of PHP on your server depends on your hosting type.

Please note: Secondary installs of PHP — any installation of PHP that is outside what is managed via cPanel — are free.

We are currently working to make all PHP versions available to customers and highly recommend using the most up-to-date version that is compatible with your scripts.

PHP 5.2 is deprecated software and is no longer being updated by the PHP development team. As such, we recommend that you prepare your scripts for PHP 5.3, 5.4 or 5.5.

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Domain Names (69)

I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain’s DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

How do I register domain names that use local language characters?

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which begins with xn-- to identify it as an IDN.

When you register an IDN name, you will be prompted for some additional information. As part of the registration process, you are prompted to select the appropriate language code from a drop-down list.

Note: The only TLDs that allow IDN registrations are .COM, .NET, .ORG, .INFO, .BIZ, .CC, .TV, .ME, and .DE.

How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click Transfer Lock.
  3. In the Domain Locking drop-down list, choose Enabled, and then click Save.

I forgot my username and/or password. How can I retrieve it?

If you have forgotten your username or password, we can send it to you via email.

To retrieve your username and/or password

  1. On the Login page, click Forgot your password?
    The Password Recovery page appears.
  2. Click either Domain or Username, and enter the corresponding name in the text field.
  3. Click Send Password.

We will email your username and password to the email address that  you supplied when you created your account.

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