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Frequently Asked Questions

Over the years, we’ve been asked some really good questions by just about everyone in every type of industry. We’d like to share the most common ones with you.

Of course – if you have questions that relate to the Internet / Web Design / Web Services that aren’t answered here, please feel free to contact us.

FAQ

Does eCreations Accommodate Immediate / Rush Websites & Website Changes?

You bet!  If you need a time-critical website or a change in a hurry, we can handle it!

Please understand that accommodating critical deadlines requires us to adjust our days, come in early, stay late, work weekends, etc., but it’s not a super-big deal.  We’re here to provide you with awesome customer service and most of the time, we’ll get things done in an extremely efficient manner, but if something comes up where you need us drop everything and put all hands on deck, our expedite fees kick in.  Please contact us for more information.

What are eCreations’ email server settings?

Mail Client Configuration

When you access an email account through a desktop email application such as “Microsoft Outlook®”, the email application will require specific information about your email account. You can use the auto-configure options available through our Webmail welcome screen to attempt to automatically configure your email application. If the available options are not compatible with your application, you will need to use manual settings.

Secure SSL / TLS Settings (recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: ecr.ecreations.net
         IMAP Port: 993
         POP3 Port: 995
  • Outgoing Server: ecr.ecreations.net
         SMTP Port: 465
  • Authentication is required for IMAP, POP3, and SMTP.

Non-SSL Settings (NOT recommended)

  • Username: Your full email address
  • Password: Use the email account’s password
  • Incoming Server: mail.yourdomainname.com/net
         IMAP Port: 143
         POP3 Port: 110
  • Outgoing Server: mail.yourdomainname.com/net
         SMTP Port: 26
  • Authentication is required for IMAP, POP3, and SMTP.
  • Obviously, replace “yourdomainname.com/net” above with your actual domain name.

Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

 

How to clear / refresh your browser’s cache

Why clearing or refreshing your cache?

Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo’s, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to it’s cach as Temporary Internet Files

Cache refresh

There are some situations when bypassing your browser’s cache is preferred. Just clicking the refresh button (or hitting F5) won’t be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first! RefreshYourCache.com contains step by step guides to clear your browser’s cache forcing it to download all latest data from a website!

Choose your browser

Why choose eCreations?

We’ve been around long enough to understand that everyone has a friend, an acquaintance or a neighbor that can create a website; but few web developers have the experience, certifications and more than 17 years of business experience behind them that eCreations brings to the table. Our business has been built on client referrals, which our clients are happy to do because we have earned our place as a trusted partner.

There is a time and place for a buddy to help create a website. eCreations is here to be a professional web developer when you need one.

How long has eCreations been in business?

eCreations was founded in Phoenix, Arizona in October of 1997. Steve Tamulewicz, eCreations’ managing member, has maintained his Certified Web Professional (CWP) credentials since 1998 and has more than 30 years of computer coding experience. Read more about us >

How many websites has eCreations designed and developed?

Each year, we take appoximately 50 websites from concept to launch and we currently actively support more than 250 websites. Find out more about our Web Design & Development services >

What is the average cost of a custom website?

We understand that budgets are important. Each site we create is unique and no one price will fit every need. While “What is the average cost of a custom website” is the hardest question to answer, it’s also the most commonly asked. Some basic pricing points:

We charge an hourly fee in 15 minute increments. In our experience, a basic, five-page website will cost roughly $3,750, with each additional page being about $250. To get a better idea of what your project will cost, use our web project estimator tool.

Referrals account for more than 90% of our new business. In the end, a referral of our work is the highest endorsement possible. We believe this validates not only our work, commitment to the client’s success, but also our pricing. Learn about our site design and development process and what’s included >

What is the average turnaround time for a website?

We will quote an estimated delivery date with each project. Meeting that date largely depends on the client. With active client participation and feedback, most custom websites move though the steps of conception, design, and development within 60 days. There are exceptions to everything. We’ve added pages or areas to an existing site in as little as one day and completed new sites in less than 30 days. The more involved the client is with decision-making, the faster the site will take shape. 

What do you need from a client?

eCreations is a full-service web services company. We can manage the entire process from start to finish or work with an outside creative or marketing agency. Whether we work directly with the client or with a third-party, we strive to understand the client’s needs and define the aesthetic and creative direction, site functionality and requirements as well as the copywriting style and content.

Can a client edit the site directly through a CMS (Content Management System)?

Yes. While eCreations maintains sites for an hourly fee and extends Partner Agreements with reduced rates with pre-purchased blocks of time, we sometimes find clients who would like to maintain their own website. For this, we can recommend several options for a content management system (CMS).

Often times, clients may take a mixed-approach to site maintenance, using a content management system (CMS) for regular news, announcements or employee content updates and contracting with eCreations to do the “heavy-lifting” such as ongoing SEO, aesthetic or navigational changes, etc.

Do you use a website template system?

Yes and No. We custom design and code templates and/or themes for every website we create. This enables flexibility and better efficiency for changes and modifications. We find we are better able to meet our clients’ needs and maintain premier SEO through custom coding.

Who hosts your websites?

We do! We offer world-class, reliable web hosting with a 99.9% uptime record combined with peerless 24/7 technical support that ensures both reliability and response when you need it. Our hosting packages include custom email addresses and management of all domain registrations and renewals.

For clients who already have a good relationship with another hosting provider, we can work with that too! We play well with others!

Who reserves and registers new domain names for your clients?

Though our Domain Name Control Panel, clients can easily register, renew or transfer a domain name. Our clients can rest easy knowing that we are always here to help in whatever functions they may need assistance with.

Are your websites secure / Do you design for SSL?

We only use trusted providers with our SSL certificates and you can too! Through our many partnerships, eCreations offers easy and affordable security certificates from the most experienced and reputable online security leaders.

As part of our design & development process, if there is a need for encryption, we can obtain and install the certificate.

What types of websites do you create and for what industries?

We have a wide range of experience, including business-to-business sites, business-to-consumer, government and non-profits. As technology advances to include more platforms, we can definitely assist our clients and create mobile or eCommerce sites to meet their needs.

We invite you to take a look at our design portfolio.

Do you have examples of your website design work?

You bet! See some examples of our work here. We’d also be happy to provide you with referrals.

Do you incorporate or code in Flash®?

Flash was the golden child of web development for many years, but since search engines cannot read Flash content and some mobile devices do not support Flash, we do not code or recommend using it. There are many other ways to embed video, rotate images or add “eye-candy” to websites besides flash.

How many layers deep should a good website be?

Tough question but a good one. The number of “layers” of a site depends on the content and the user-experience that the client wants to present. More often than not, “layers” refers to directory structure. Each site is different and we can guide you on what structure is best for your particular need.

What’s the difference between White-Hat SEO and Black-Hat SEO?

We love educating people on “White Hat” versus “Black Hat” SEO techniques. White Hat SEO are search engine optimization techniques that are approved by search engines. Black Hat however, are techniques that are often times unethical in the eyes of a search engine and can get your website de-listed.

We only use White Hat SEO techniques that deliver long-term results.

What’s the difference between SEO and SEM?

SEO stands for Search Engine Optimization and SEM stands for Search Engine Marketing. SEM includes SEO as well as Pay Per Click (PPC) and other efforts specifically geared to marketing search engines. eCreations offers comprehensive SEO, SEM as well as PPC services.

Do I need to copyright my website?

All websites and the content within them are inherently copyrighted, provided they are original works. The decision of whether or not to file that with the US Copyright Office is completely up to the website owner.

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