How to clear / refresh your browser’s cache

Why clearing or refreshing your cache? Your browser has a folder in which certain items that have been downloaded are stored for future use. Graphic images (such as buttons and icons), photo’s, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a […]

Read More >

Search Engine Glossary

The world of search engine optimization is jargon heavy, and SEO professionals often have to take a step back when speaking with prospective or current clients because we are immersed in the “language” of SEO. The list below has some of the more common optimization terms used on a daily basis. Note that SEO terms […]

Read More >

What is the Registrar link used for?

The Registrar link is used when you are transferring a .UK domain to another Registrar. The gaining Registrar initiates the transfer for you, and to complete the transfer, you need to enter the tag for the new Registrar. To complete a .UK domain transfer to another Registrar Click Manage, and log in to your account. […]

Read More >

Can I transfer more than one domain name at a time?

Yes. Transferring in multiple domains is a very simple process. Please allow 7 to 10 days for the transfer to complete. To transfer multiple domain names On the Home page, click the Transfer Domain tab. Click Transfer Multiple Domains. On the Transfer your domains page, enter the domain names that you want to transfer in […]

Read More >

Can I transfer in a domain name I already own?

Yes. Transferring a domain is a very simple process. Please allow 7 to 10 days for the transfer to complete. On the Home page, click the Transfer Domain tab. In the text field, enter the domain name that you want to transfer, and then click Next. On the Transfer your domains page, click the checkbox […]

Read More >

I’m trying to update my account information. Why do I get [501] Object status prohibits operation?

Some registries require domains to be unlocked before you can make any changes. To unlock a domain Click Manage, and log in to your account. Beside the domain name, click Transfer Lock. In the Domain Locking drop-down list, choose Disabled, and then click Save.

Read More >

I forgot my username and/or password. How can I retrieve it?

If you have forgotten your username or password, we can send it to you via email. To retrieve your username and/or password On the Login page, click Forgot your password?The Password Recovery page appears. Click either Domain or Username, and enter the corresponding name in the text field. Click Send Password. We will email your […]

Read More >

I made a change to my DNS. Why doesn’t it show up?

It usually takes two business days for updates to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some Whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another’s information. The best practice is always […]

Read More >

How can I find out the WHOIS information for a domain?

WHOIS databases are specific to each registrar. If you registered the domain name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar’s database. That doesn’t mean someone else can register the name, the name record is […]

Read More >

Do you have a way to secure my Whois information?

Contact Privacy is a service that hides your identity (address, phone number, email address) whenever a WHOIS lookup is done on your domain name. You can add Contact Privacy when you register your domain, or when you renew or edit your domain. Note: There is a small annual fee for the Contact Privacy service. When […]

Read More >

How do I change the owner, admin, billing, or tech contact information?

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager. To edit contact information Click Manage, and […]

Read More >

Do I have to use my home address in my contact information?

You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don’t want to use your home address, you can use your business address instead. Note: If you use invalid contact information, your domain […]

Read More >

How do I update the information in my account?

When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register. To change your account information Click Manage, and log in to your account. Click Account Information. Make the required changes to any of the fields.If you make a mistake, click Cancel […]

Read More >

How do I change my password?

To change your password Click Manage, and log in to your account. Click Account Information. In the New Password field, enter your new password. Passwords can be 4 to 20 characters long, and must contain at least one number. In the Retype New Password field, enter you new password again. Click Save.

Read More >

How do I log in to my account?

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You […]

Read More >

My domain expired! How can I get it back?

Note: The following information applies to most, but not all, TLDs. Contact your service provider for information about a specific TLD. If your domain has been expired for less than 40 days If a domain name is not renewed by its expiry date, it is not immediately deleted, although it does cease to operate. During […]

Read More >

Can I set my domain to renew automatically?

Yes. You can configure your domain to renew automatically prior to its expiry date. When you purchase your domain, in your shopping cart, you will see an option called Turn on Auto Renew to automatically renew your domain every year. When this option is selected (which it is by default), we will renew your domain […]

Read More >

How do I renew my domain?

You can renew your domain for up to 10 years. To renew your domain Click Manage, and log in to your account. Beside the domain name, click Renew Now. An order for a one year renewal is added to your shopping cart, and the cost of the renewal is displayed at the bottom of the […]

Read More >

How do I move domains to another account?

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account’s username and password. Alternatively, you can move the domains to a new account that you create for that purpose. To move domains […]

Read More >

I have more than one account. Can I move all my domains into one account?

If you have more than one account, you can merge your accounts so that all of your domains are in one account. All of the properties of the domains remain intact. Note: You can only merge accounts if both accounts are with the same service provider. To merge accounts Click Manage, and log in to […]

Read More >

Can I purchase services without having to renew my domain?

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date. To add services to your domain Click Manage, […]

Read More >

What is an auth code?

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. […]

Read More >

How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you […]

Read More >

Can I make changes to more than one domain at the same time?

Yes, you can update domain details for multiple domains at the same time, as long as the new information is the same for all of the selected domains. The menu options on the left side of the Domain Manager allow you to change nameservers (DNS), contact information, contact privacy setting and domain forwarding for multiple […]

Read More >

I own a large number of domains. How can I easily find the ones I want to manage?

If you own a large number of domains, the domain names are displayed on multiple pages on the Manage tab, with up to 100 names on each page. Whenever there is more than one page of domains to display, you will see a Search field at the top of each page that allows you to […]

Read More >

How do I remove email-forwarding?

To remove email forwarding Click Manage, and log in to your account. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page. Beside the email forward that you want to remove, click remove. Please allow 24-48 hours for email to stop […]

Read More >

How do I set up email forwarding?

Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.  The forwarded mail is filtered for spam. To activate email forwarding Click Manage, and log in to your account. Beside the domain whose email you want […]

Read More >

How do I remove domain forwarding?

To remove domain forwarding Click Manage, and log in to your account. Beside the domain whose domain forwarding you want to remove, click Domain Forwarding. Ensure that  Enabled is not selected. Optionally, in the URL field, delete the address of the destination website. Click Save.

Read More >

How do I set up domain-forwarding?

Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field. To set up domain forwarding Click Manage, and log in to your account. Beside the domain that you want to […]

Read More >

How can I change my DNS information?

When you register your domain, default DNS (Domain Nameservers) settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this: Primary Hostname- ns1.examplehostname.comPrimary IP- 123.45.67.8Secondary Hostname- ns2.examplehostname.comSecondary IP- 123.45.67.9 […]

Read More >

What additional information do I need to add for .IT registrations?

When you register a .IT domain, you need to enter some additional information about the domain owner (also known as the registrant). In your shopping cart, beside the .IT domain that you want to purchase, you will see a link called EDIT EXTRA PARAMS. When you click this link, the Owner Information page appears. Use the drop-down […]

Read More >

What do I enter in the .AU Registrant Information section?

You can register domain names for the following second level .AU domains: .ASN.AU, .COM.AU, .ID.AU, .NET.AU, and .ORG.AU. The organization that regulates .AU requires you to enter the following additional information to show that you meet their residency requirements: Registrant Name – (Required) The legal entity, such as a company, incorporated association, government agency, or […]

Read More >

Can I create a custom nameserver?

You can create a nameserver that is based on your domain. You first have to create the new nameserver, and then you can add the new nameserver to the list of nameservers for your domain. To create a custom nameserver Click Manage, and log in to your account Beside the domain for which you want […]

Read More >

What is different about .TEL domains?

.TEL is a new type of gTLD domain. Its purpose is to store all of your contact information, for example, email addresses, cellular phone numbers, website addresses, IM addresses, Twitter addresses, social networking sites such as Facebook, street addresses, and Google maps. .TEL pages can be accessed by any device that is connected to the […]

Read More >

How do I delete a credit card?

To delete a credit card Click Manage, and log in to your account. Click Credit Card Info. All of your currently registered credit cards are listed by nickname at the top of the page. Click the name of the credit card that you want to delete. For security purposes, you must re-enter your credit card […]

Read More >

How do I update my credit card information?

To update your credit card information Click Manage, and log in to your account. Click Credit Card Info. All of your currently registered credit cards are listed by nickname at the top of the page. Click the name of the credit card that you want to change. Make the required changes. For security purposes, you […]

Read More >

Can I register more than one credit card?

Yes, you can register multiple credit cards, and you can designate one card as your primary or default card. When you are ready to purchase your domains or any additional services, your default card is selected unless you choose a different card. Your default credit card is also used for autorenewals.  To register a credit […]

Read More >

Is my credit card information secure?

Litle processes your online transactions. Your credit card information is securely stored on the Litle system, and it is never shared. For more information about Litle, go to https://www.litle.com.

Read More >

How do I register domain names that use local language characters?

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which […]

Read More >

I tried to register/transfer a domain, and it didn’t go through, but it looks like I was charged.

When you make a purchase using a credit card, we “authorize” funds on your credit card. This is not a charge, but a test to make sure you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we register the domains. If the domain registration fails for any […]

Read More >

The domain I want to register is not available, even though it’s expired.

Domains are released after the end of their term if they have not been renewed. Domains that expire at another registrar are subject to their own policies; however, there is usually a grace period, and then a period when the domain is “on hold”- and cannot be registered. You should allow at least 30 days […]

Read More >

Can I get a receipt?

When you complete the registration process, a receipt is sent to the email address that you provided. If you don’t receive the email, check your spam folder. If you can’t find your receipt, you can print a record of the transaction or have your receipt emailed to you again. Log in to your account and […]

Read More >

What is a Credit Card Security Code?

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card […]

Read More >

Can I pay via any method other than credit card?

We only accept Visa, MasterCard, Discover, and American Express cards. We do not accept cash, cheques, or money orders.

Read More >

Where can I find more information on GST and HST?

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

Read More >

What services are subject to GST or HST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST or HST.

Read More >

Why am I being charged GST or HST?

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%. Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and […]

Read More >

What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain. In your shopping cart, beside the .US domain that you want to purchase, you will see a link […]

Read More >

What is CED Contact Information?

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries […]

Read More >

How do I register a domain?

If there’s a domain name you’d like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure. To register a domain On the Home page, enter the name you want in the text field and click Find. The […]

Read More >

What are some tips when searching for a domain?

Avoid dashes if you plan on using radio ads or word of mouth to publicize your site. Try different variations of the name to find more, and possibly better, suggestions.

Read More >

How do I look for Premium Domains?

You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated […]

Read More >

What are Premium Domains?

Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain […]

Read More >

How do I search for domains?

To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters […]

Read More >

I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain’s DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

Read More >

Which TLDs can I buy?

Your service provider may offer sales, support, and management for the following gTLDs and ccTLDs: .COM .NET .ORG .INFO .BIZ .TEL .ASIA .AU .BE .BZ .CA .CC .CO .DE .DK .ES .EU .IN .IT .ME .MOBI .NAME .NL .TV .CO.UK .ME.UK .ORG.UK .US .WS Note: Due to the registry’s requirements .LTD.UK, .PLC.UK, and .NET.UK must […]

Read More >

Outlook Security Warning

Outlook is displaying a security warning when launching Outlook 2007/2010/2013. This error will appear when the server SSL certificate has been renewed, or is setting up secured email access for the first time. To prevent further messages from appearing, please follow the following steps to install the SSL certificate: Method A: Installing the certificate automatically (for Windows […]

Read More >

What are eCreations’ email server settings?

Mail Client Configuration When you access an email account through a desktop email application such as “Microsoft Outlook®”, the email application will require specific information about your email account. You can use the auto-configure options available through our Webmail welcome screen to attempt to automatically configure your email application. If the available options are not […]

Read More >

How Do I Write a Website Scope Requirements Document?

Sometimes when we get calls, the (soon-to-be) client comes to us only with their idea, but not much of anything else.  We often suggest to them that they put together a “website scope requirements document”.  This way, if they wanted to shop around (not sure why they would do that), every web development company would have […]

Read More >

Does eCreations Accommodate Immediate / Rush Websites & Website Changes?

You bet!  If you need a time-critical website or a change in a hurry, we can handle it! Please understand that accommodating critical deadlines requires us to adjust our days, come in early, stay late, work weekends, etc., but it’s not a super-big deal.  We’re here to provide you with awesome customer service and most […]

Read More >

Phoenix Web Design Company Comparison

We receive requests for web design on a daily basis. A lot of times, we’re one of many web companies in Phoenix that the client has or intends to contact. This is awesome! We want our clients to make an educated decision about their online presence . The curiosity was killing us. We had to […]

Read More >

View Email Headers

Email headers contain tracking information for an individual email, detailing the path and “hops” it took as it went from one computer to another. To find out how to view the full email headers, please select your webmail provider or email client below for complete instructions. Email Client: Apple Mail Open Apple Mail. Click on […]

Read More >

How can I transfer an Expired Domain?

Usually you cannot transfer an expired domain from another Registrar to Tucows, as the currently Registrar will not support this. However, you should check with the current Registrar to verify that you can or cannot transfer the domain. You can, however, transfer an expired domain that is currently with Tucows. There are two types of […]

Read More >

Why was my domain not renewed even though I paid for it?

When renewing a domain it’s important to understand with whom you are renewing and what steps must be taken to ensure the domain is renewed properly. All renewals of domains registered with Tucows are done via Providers. Providers are responsible for supporting single domain holders. If you have any questions regarding your domain’s renewal status […]

Read More >

How did my domain expire without any Renewal Reminder notices?

Renewal Reminders are sent via email to the contact addresses listed on the Registration record. If you change your email address you must also have this updated on your domain name. Having current, valid contact information is a requirement for all who register a domain name, as highlighted in the agreements when the domain was […]

Read More >

How can I renew with a different Domain Provider?

Simply contact a new Domain Provider and request a Transfer of your domain name to them.

Read More >

What happens to domain names when they expire?

To renew or “redeem” a domain, please contact your Domain Provider. Expired domains are held at Tucows for a Grace Period defined by the Registry. Partial list of Grace Periods: .COM, .NET, .ORG, .INFO, .BIZ, .US, .NAME, .TV and .CC – 40 days .CA – 30 days .UK domains resolve for 30 days past their […]

Read More >

I just renewed my .UK domain, but the expiry date has not updated in the WHOIS?

The central .UK Registry, called Nominet, is an asynchronous Registry and as such there are delays in applying renewal years to .UK domains. The renewal year/expiration date will not be updated in the WHOIS database until approximately 6 to 8 weeks after the initial expiration date.

Read More >

How can I transfer my domain name to Tucows/OpenSRS?

The following requirements must be met before you can transfer your domain name: Since transfer confirmation is done via email, the Administrative Contact email address listed on your domain name must be valid. If you are unsure, please perform a WHOIS lookup on your domain name. If the address is invalid, contact your current Registrar […]

Read More >

How can I update my Administrative Contact email address?

The Administrative Contact email address is the most powerful email address on a domain name; it’s important to keep this up to date at all times. The Administrative Contact email can be updated through the Domain Management Interface. If the Administrative Contact email address is no longer valid, you should contact your Domain Provider to […]

Read More >

How can I transfer a domain from one Domain Provider to another Domain Provider?

If you wish to transfer your domain name to another Registrar, simply contact them and have them start the transfer process. Since they are the “gaining” Registrar, they will handle all the details. The following requirements must be met before you can transfer your domain name:   Since transfer confirmation is done via email, the […]

Read More >

How can I transfer my domain to another Registrar?

If you wish to transfer your domain name to another Registrar, simply contact them and have them start the transfer process. Since they are the “gaining” Registrar, they will handle all the details. The following requirements must be met before you can transfer your domain name:1.Since transfer confirmation is done via email, the Admin Contact […]

Read More >

What is happening with my transfer?

All transfers are supported by the gaining Provider you are using to transfer the domain. They control all the details and can accept payment for the service. They are listed in the transfer confirmation Email that was sent to the Administrative Contact. The domain login/password is never required to transfer a domain. Tucows is a […]

Read More >

How can I transfer my .UK domain away from Tucows?

In order to transfer your .CO.UK/.ORG.UK domains away from Tucows you must use a Domain Management Interface to change the “IPSTag” information for the domain to the new Registrar the domain should be transferred to. Once logged into a Domain Management Interface the IPSTag can be changed in the Domain Extras section

Read More >

How do I get my Authorization Code? (also called an “EPP Key” or “Auth Code”)

An Authorization Code (also called an Auth Code or EPP Key) is required when transferring domains from one registrar to another. The transfer Authorization Code is created when the domain is first registered and can be obtained from the current Registrar for your domain. If you have a .DE domain name, an Authorization Code is […]

Read More >

How can I speed up my domain name transfer?

All transfers that are approved by the “gaining Registrar” (the new Registrar who submitted the transfer for the domain) will auto-approve (“AUTO-ACK”) itself after 5 days for most types of domain names. In some cases the “losing Registrar” (the Registrar the domain is transferring-away from) will send an email to the Administrative Contact for the […]

Read More >

Why can’t I transfer my domain name?

If you wish to transfer your domain name to another domain name company, there are some factors which can either delay or prohibit the transfer from happening. All issues have a solution, but some issues may take some time to resolve. Brief list of issues affecting domain name transfers Domain is 60 days or older: […]

Read More >

What Software and Program Versions Does eCreations Offer?

eCreations offers a variety of software for shared and reseller servers. Quick ReferenceApache 2.2.24 and 2.2.25 PHP(New Accounts*) 5.3.27 and 5.4.17(dual environment) PHP(Legacy Accounts**) 5.2.17 and 5.3.27(dual environment) Perl 5.8.8 MySQL 5.5.23 or higher JSP Available only on dedicated and VPS cPanel 11.40.x – auto updated to latest version GD / Image Magic 6.6.3 New […]

Read More >

How to Set up a Mailing List in cPanel

To install phpList via QuickInstall: 1.Log into cPanel. 2.In the Software/Services section, click the QuickInstall icon. 3.In the left menu, under Mail Software, click phpList. 4.Click Continue. 5.Select the domain on which you’d like phpList installed. 6.Enter the admin email, installation name and admin username. 7.Click Install Now. 8.Once the installation is complete, you can […]

Read More >

PHP 5.4 Server Update

In order to better serve our customers, eCreations is making an important upgrade in your server’s default configuration. The default version of PHP employed by our servers will be updated to PHP 5.4. This change will ensure a more secure and stable hosting environment going forward. To help make this transition as smooth as possible, […]

Read More >

Changing the include path in a script or the custom php.ini file

If you need to change the include_path, you can do so in the script itself or in the custom php.ini file. Script In a PHP script you would add this line: ini_set(‘include_path’, ‘/new/include/path’);with the path you want to use. php.ini Alternatively, you can place this directive in the php.ini file. The php.ini file is where […]

Read More >

PHP Configuration Plugin

If you ever encounter problems with the way your server handles PHP packages, it may be helpful to view and/or modify your server’s PHP configuration. For example, if your site uses an older script that is incompatible with a newer PHP version, you may want to configure the site to use an older version of […]

Read More >

PHP 5.5

Available PHP VersionsPHP 5.3PHP 5.4PHP 5.5 Please review the following article to determine if PHP 5.5 can be enabled on your specific hosting account: •What Version of PHP Are You Using?PHP 5.5 for Linux Shared and Reseller HostingPHP 5.5 is available on all Linux Shared and Reseller hosting accounts by navigating to the PHP Configuration […]

Read More >

How to Disable PHP Safe Mode – Windows Shared

When enabled, PHP safe mode places restrictions on certain functions of scripts for security reasons; however, some scripts may require safe mode to be disabled. Windows Shared hosting customers can disable safe mode, as well as view and modify the PHP configuration for their websites, through the PHP Settings option in Plesk. PHP safe mode […]

Read More >

PHP 5.4

Available PHP VersionsPHP 5.3PHP 5.4PHP 5.5 Please review the following article to determine if PHP 5.4 can be enabled on your specific hosting account: •What Version of PHP Are You Using?PHP 5.4 for Linux Shared and Reseller HostingPHP 5.4 is the default version on all Linux Shared and Reseller hosting accounts. If you wish to […]

Read More >

PHP and PHP Settings

PHP is a general-purpose server-side scripting language originally designed for Web development to produce or making dynamic Web pages. Our servers are already configured with standard settings for PHP that have been selected by our administrators to be the most optimal setting for a majority of our customers. Most of the default setting can be […]

Read More >

Moodle and PHP Versions

Different version of Moodle require different versions of PHP. •Moodle 1.9.x requires a minimum of PHP v 4.3.0 to run.•Moodle 2.0 needs PHP v 5.2.8 or higher.•Moodle 2.1 needs PHP v 5.3.x.•Moodle 2.2 needs PHP v 5.3.2 or higher.All our servers support both PHP 5.2 and PHP 5.3 (with the exception of Windows Shared & […]

Read More >

Is it Possible to Install ionCube PHP Accelerator on Shared Server?

This is not possible on a shared or reseller plan. Basically, any kind of PHP op caching is not available with our PHP configuration. You must upgrade to a VPS or Dedicated Server to install ionCube PHP Accelerator

Read More >

How to Get Your php.ini Path with SuPHP

You can specify which php.ini file is used within a certain directory if you have multiple php.ini files. To do this, edit your .htaccess file located in the directory you wish to use and add the following .htaccess code: The code below uses “/home/username/www/folder/php.ini” as the location of the php.ini file. Be sure to replace […]

Read More >

PHP email – From header

If you do not want to have your PHP Email to show as being sent from the cPanel user, the following options will allow you to change that. These instructions are provided for your convenience, but please remember we do not offer support to code this, nor do we promise to make your code work. […]

Read More >

PHP 5.3

All of our servers (except Chilisoft ASP servers) support PHP 5.3. PHP 5.3 may need to be enabled on an account before it can be utilized. Please see the instructions below for your specific hosting plan. •Shared/Reseller Accounts See Below•Windows Shared Accounts See Below•VPS Accounts See Below•Dedicated Servers See BelowScript CompatibilityBefore switching to PHP 5.3, […]

Read More >

Default files .htaccess and php.ini

Note: If the .htaccess file is coded incorrectly, it can cause website errors. Please keep in mind that HostGator does not provide direct support regarding the coding of .htaccess files. This resource is for informational purposes only. Before you make changes to your .htaccess file, we strongly recommend creating a full backup of your files. […]

Read More >

PHP Modules

These modules are currently installed on all servers (Linux and Windows), except as indicated below. If you are missing any of these modules, please contact us via phone or live chat; or submit a ticket with the names of the modules.Any modules NOT listed are either not compatible or not allowed on shared, reseller or […]

Read More >

Apache Handlers, Running HTML as PHP

Apache Handlers allow you to control how Apache will manage certain file types. When Apache recognizes a file, it has an action built in for that file type and will perform that action. If you want Apache to perform a different action, you will need to make a handler to tell Apache to perform that […]

Read More >

Register Globals and other PHP settings

Register Globals and other PHP settingsOverviewphp.iniRegister GlobalsLimitsView SettingsRegister GlobalsDue to serious security concerns, the register globals feature has been deprecated as of PHP 5.3.0 and removed as of PHP 5.4.0. The information covering register globals below applies to earlier versions of PHP only. To turn register globals off, you will need to change the settings […]

Read More >

PHP Memory Limit Error

Allowed Memory Size Exhausted ErrorsFatal error: Allowed memory size of 12582912 bytes exhausted (tried to allocate 23456789 bytes) in somefile.phpFatal Error: PHP Allowed Memory Size ExhaustedThese errors occur when PHP tries to process a large database record, or when importing or exporting a database. To fix the problem, please modify the memory_limit line in php.ini […]

Read More >

Is PHP Running as Apache or CGI?

Normally, we run PHP as CGI. On your phpinfo() page, this is the setting listed under Server API. Shared and Reseller hosting cannot change this

Read More >

PHP Settings that Cannot be Changed

Shared and Reseller hosting are shared environments and have certain limits on what can be changed in order to maintain the stability of the server. Dedicated Server and VPS customers may change all the settings in the php.ini file and do not have the same limits as Shared and Reseller hosting. Shared and Reseller HostingPHP […]

Read More >

What Version of PHP Are You Using?

We are running PHP 5 on all of our servers. The default version of PHP on your server depends on your hosting type. Please note: Secondary installs of PHP — any installation of PHP that is outside what is managed via cPanel — are free. We are currently working to make all PHP versions available […]

Read More >

Elements of a Good Website

There is only ONE element of a great website – To create the best possible experience for the targeted visitor. Period. How do we do that? Planning Define and understand the targeted demographic Ensure that the goals remain the catalyst of the site Optimized directory structure Optimized and relevant content (including images) Search Engine Optimization […]

Read More >