Category: Knowledge Base

Can I get a receipt?

When you complete the registration process, a receipt is sent to the email address that you provided. If you don’t receive the email, check your spam folder. If you can’t find your receipt, you can print a record of the transaction or have your receipt emailed to you again. Log in to your account and […]

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What is a Credit Card Security Code?

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card […]

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Can I pay via any method other than credit card?

We only accept Visa, MasterCard, Discover, and American Express cards. We do not accept cash, cheques, or money orders.

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Where can I find more information on GST and HST?

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

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What services are subject to GST or HST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST or HST.

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Why am I being charged GST or HST?

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%. Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and […]

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What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain. In your shopping cart, beside the .US domain that you want to purchase, you will see a link […]

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What is CED Contact Information?

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries […]

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How do I register a domain?

If there’s a domain name you’d like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure. To register a domain On the Home page, enter the name you want in the text field and click Find. The […]

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What are some tips when searching for a domain?

Avoid dashes if you plan on using radio ads or word of mouth to publicize your site. Try different variations of the name to find more, and possibly better, suggestions.

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How do I look for Premium Domains?

You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated […]

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What are Premium Domains?

Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain […]

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How do I search for domains?

To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters […]

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I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain’s DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

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Which TLDs can I buy?

Your service provider may offer sales, support, and management for the following gTLDs and ccTLDs: .COM .NET .ORG .INFO .BIZ .TEL .ASIA .AU .BE .BZ .CA .CC .CO .DE .DK .ES .EU .IN .IT .ME .MOBI .NAME .NL .TV .CO.UK .ME.UK .ORG.UK .US .WS Note: Due to the registry’s requirements .LTD.UK, .PLC.UK, and .NET.UK must […]

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Outlook Security Warning

Outlook is displaying a security warning when launching Outlook 2007/2010/2013. This error will appear when the server SSL certificate has been renewed, or is setting up secured email access for the first time. To prevent further messages from appearing, please follow the following steps to install the SSL certificate: Method A: Installing the certificate automatically (for Windows […]

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What are eCreations’ email server settings?

Mail Client Configuration When you access an email account through a desktop email application such as “Microsoft Outlook®”, the email application will require specific information about your email account. You can use the auto-configure options available through our Webmail welcome screen to attempt to automatically configure your email application. If the available options are not […]

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How Do I Write a Website Scope Requirements Document?

Sometimes when we get calls, the (soon-to-be) client comes to us only with their idea, but not much of anything else.  We often suggest to them that they put together a “website scope requirements document”.  This way, if they wanted to shop around (not sure why they would do that), every web development company would have […]

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Does eCreations Accommodate Immediate / Rush Websites & Website Changes?

You bet!  If you need a time-critical website or a change in a hurry, we can handle it! Please understand that accommodating critical deadlines requires us to adjust our days, come in early, stay late, work weekends, etc., but it’s not a super-big deal.  We’re here to provide you with awesome customer service and most […]

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Phoenix Web Design Company Comparison

We receive requests for web design on a daily basis. A lot of times, we’re one of many web companies in Phoenix that the client has or intends to contact. This is awesome! We want our clients to make an educated decision about their online presence . The curiosity was killing us. We had to […]

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