Category: Domain Names

What is a Credit Card Security Code?

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card […]

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Can I pay via any method other than credit card?

We only accept Visa, MasterCard, Discover, and American Express cards. We do not accept cash, cheques, or money orders.

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Where can I find more information on GST and HST?

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

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What services are subject to GST or HST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST or HST.

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Why am I being charged GST or HST?

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%. Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and […]

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What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain. In your shopping cart, beside the .US domain that you want to purchase, you will see a link […]

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What is CED Contact Information?

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries […]

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How do I register a domain?

If there’s a domain name you’d like to register, the first thing to do is to check whether the name is available. If it is available, registering the name is a very simple procedure. To register a domain On the Home page, enter the name you want in the text field and click Find. The […]

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What are some tips when searching for a domain?

Avoid dashes if you plan on using radio ads or word of mouth to publicize your site. Try different variations of the name to find more, and possibly better, suggestions.

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How do I look for Premium Domains?

You search for Premium Domains in the same way that you would search for any domain. If there are Premium Domains that satisfy your search criteria (the words you use to search for domain names), you will see a separate section in the search results that displays the available Premium Domain names and their associated […]

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What are Premium Domains?

Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain […]

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How do I search for domains?

To search for domains you need to click on the Home tab. This takes you to the home page. On this page, you can search for a match to a single word or combination of words, and you can search with or without the TLD extension. Domain names can be between 3 and 61 characters […]

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I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain’s DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

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Which TLDs can I buy?

Your service provider may offer sales, support, and management for the following gTLDs and ccTLDs: .COM .NET .ORG .INFO .BIZ .TEL .ASIA .AU .BE .BZ .CA .CC .CO .DE .DK .ES .EU .IN .IT .ME .MOBI .NAME .NL .TV .CO.UK .ME.UK .ORG.UK .US .WS Note: Due to the registry’s requirements .LTD.UK, .PLC.UK, and .NET.UK must […]

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How can I transfer an Expired Domain?

Usually you cannot transfer an expired domain from another Registrar to Tucows, as the currently Registrar will not support this. However, you should check with the current Registrar to verify that you can or cannot transfer the domain. You can, however, transfer an expired domain that is currently with Tucows. There are two types of […]

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Why was my domain not renewed even though I paid for it?

When renewing a domain it’s important to understand with whom you are renewing and what steps must be taken to ensure the domain is renewed properly. All renewals of domains registered with Tucows are done via Providers. Providers are responsible for supporting single domain holders. If you have any questions regarding your domain’s renewal status […]

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How did my domain expire without any Renewal Reminder notices?

Renewal Reminders are sent via email to the contact addresses listed on the Registration record. If you change your email address you must also have this updated on your domain name. Having current, valid contact information is a requirement for all who register a domain name, as highlighted in the agreements when the domain was […]

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How can I renew with a different Domain Provider?

Simply contact a new Domain Provider and request a Transfer of your domain name to them.

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What happens to domain names when they expire?

To renew or “redeem” a domain, please contact your Domain Provider. Expired domains are held at Tucows for a Grace Period defined by the Registry. Partial list of Grace Periods: .COM, .NET, .ORG, .INFO, .BIZ, .US, .NAME, .TV and .CC – 40 days .CA – 30 days .UK domains resolve for 30 days past their […]

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I just renewed my .UK domain, but the expiry date has not updated in the WHOIS?

The central .UK Registry, called Nominet, is an asynchronous Registry and as such there are delays in applying renewal years to .UK domains. The renewal year/expiration date will not be updated in the WHOIS database until approximately 6 to 8 weeks after the initial expiration date.

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