Category: Knowledge Base

Search Engine Glossary

The world of search engine optimization is jargon heavy, and SEO professionals often have to take a step back when speaking with prospective or current clients because we are immersed in the “language” of SEO. The list below has some of the more common optimization terms used on a daily basis. Note that SEO terms […]

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What is the Registrar link used for?

The Registrar link is used when you are transferring a .UK domain to another Registrar. The gaining Registrar initiates the transfer for you, and to complete the transfer, you need to enter the tag for the new Registrar. To complete a .UK domain transfer to another Registrar Click Manage, and log in to your account. […]

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Can I transfer more than one domain name at a time?

Yes. Transferring in multiple domains is a very simple process. Please allow 7 to 10 days for the transfer to complete. To transfer multiple domain names On the Home page, click the Transfer Domain tab. Click Transfer Multiple Domains. On the Transfer your domains page, enter the domain names that you want to transfer in […]

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Can I transfer in a domain name I already own?

Yes. Transferring a domain is a very simple process. Please allow 7 to 10 days for the transfer to complete. On the Home page, click the Transfer Domain tab. In the text field, enter the domain name that you want to transfer, and then click Next. On the Transfer your domains page, click the checkbox […]

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I’m trying to update my account information. Why do I get [501] Object status prohibits operation?

Some registries require domains to be unlocked before you can make any changes. To unlock a domain Click Manage, and log in to your account. Beside the domain name, click Transfer Lock. In the Domain Locking drop-down list, choose Disabled, and then click Save.

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I forgot my username and/or password. How can I retrieve it?

If you have forgotten your username or password, we can send it to you via email. To retrieve your username and/or password On the Login page, click Forgot your password?The Password Recovery page appears. Click either Domain or Username, and enter the corresponding name in the text field. Click Send Password. We will email your […]

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I made a change to my DNS. Why doesn’t it show up?

It usually takes two business days for updates to be seen elsewhere on the web, including hosting information. This is standard Internet propagation time. Additionally, some Whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another’s information. The best practice is always […]

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How can I find out the WHOIS information for a domain?

WHOIS databases are specific to each registrar. If you registered the domain name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar’s database. That doesn’t mean someone else can register the name, the name record is […]

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Do you have a way to secure my Whois information?

Contact Privacy is a service that hides your identity (address, phone number, email address) whenever a WHOIS lookup is done on your domain name. You can add Contact Privacy when you register your domain, or when you renew or edit your domain. Note: There is a small annual fee for the Contact Privacy service. When […]

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How do I change the owner, admin, billing, or tech contact information?

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager. To edit contact information Click Manage, and […]

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Do I have to use my home address in my contact information?

You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don’t want to use your home address, you can use your business address instead. Note: If you use invalid contact information, your domain […]

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How do I update the information in my account?

When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register. To change your account information Click Manage, and log in to your account. Click Account Information. Make the required changes to any of the fields.If you make a mistake, click Cancel […]

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How do I change my password?

To change your password Click Manage, and log in to your account. Click Account Information. In the New Password field, enter your new password. Passwords can be 4 to 20 characters long, and must contain at least one number. In the Retype New Password field, enter you new password again. Click Save.

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How do I log in to my account?

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You […]

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My domain expired! How can I get it back?

Note: The following information applies to most, but not all, TLDs. Contact your service provider for information about a specific TLD. If your domain has been expired for less than 40 days If a domain name is not renewed by its expiry date, it is not immediately deleted, although it does cease to operate. During […]

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Can I set my domain to renew automatically?

Yes. You can configure your domain to renew automatically prior to its expiry date. When you purchase your domain, in your shopping cart, you will see an option called Turn on Auto Renew to automatically renew your domain every year. When this option is selected (which it is by default), we will renew your domain […]

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How do I renew my domain?

You can renew your domain for up to 10 years. To renew your domain Click Manage, and log in to your account. Beside the domain name, click Renew Now. An order for a one year renewal is added to your shopping cart, and the cost of the renewal is displayed at the bottom of the […]

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How do I move domains to another account?

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account’s username and password. Alternatively, you can move the domains to a new account that you create for that purpose. To move domains […]

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I have more than one account. Can I move all my domains into one account?

If you have more than one account, you can merge your accounts so that all of your domains are in one account. All of the properties of the domains remain intact. Note: You can only merge accounts if both accounts are with the same service provider. To merge accounts Click Manage, and log in to […]

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Can I purchase services without having to renew my domain?

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date. To add services to your domain Click Manage, […]

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