Author: eCreations

How can I change my DNS information?

When you register your domain, default DNS (Domain Nameservers) settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this: Primary Hostname- ns1.examplehostname.comPrimary IP- 123.45.67.8Secondary Hostname- ns2.examplehostname.comSecondary IP- 123.45.67.9 […]

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What additional information do I need to add for .IT registrations?

When you register a .IT domain, you need to enter some additional information about the domain owner (also known as the registrant). In your shopping cart, beside the .IT domain that you want to purchase, you will see a link called EDIT EXTRA PARAMS. When you click this link, the Owner Information page appears. Use the drop-down […]

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What do I enter in the .AU Registrant Information section?

You can register domain names for the following second level .AU domains: .ASN.AU, .COM.AU, .ID.AU, .NET.AU, and .ORG.AU. The organization that regulates .AU requires you to enter the following additional information to show that you meet their residency requirements: Registrant Name – (Required) The legal entity, such as a company, incorporated association, government agency, or […]

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Can I create a custom nameserver?

You can create a nameserver that is based on your domain. You first have to create the new nameserver, and then you can add the new nameserver to the list of nameservers for your domain. To create a custom nameserver Click Manage, and log in to your account Beside the domain for which you want […]

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What is different about .TEL domains?

.TEL is a new type of gTLD domain. Its purpose is to store all of your contact information, for example, email addresses, cellular phone numbers, website addresses, IM addresses, Twitter addresses, social networking sites such as Facebook, street addresses, and Google maps. .TEL pages can be accessed by any device that is connected to the […]

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How do I delete a credit card?

To delete a credit card Click Manage, and log in to your account. Click Credit Card Info. All of your currently registered credit cards are listed by nickname at the top of the page. Click the name of the credit card that you want to delete. For security purposes, you must re-enter your credit card […]

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How do I update my credit card information?

To update your credit card information Click Manage, and log in to your account. Click Credit Card Info. All of your currently registered credit cards are listed by nickname at the top of the page. Click the name of the credit card that you want to change. Make the required changes. For security purposes, you […]

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Can I register more than one credit card?

Yes, you can register multiple credit cards, and you can designate one card as your primary or default card. When you are ready to purchase your domains or any additional services, your default card is selected unless you choose a different card. Your default credit card is also used for autorenewals.  To register a credit […]

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Is my credit card information secure?

Litle processes your online transactions. Your credit card information is securely stored on the Litle system, and it is never shared. For more information about Litle, go to https://www.litle.com.

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How do I register domain names that use local language characters?

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which […]

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I tried to register/transfer a domain, and it didn’t go through, but it looks like I was charged.

When you make a purchase using a credit card, we “authorize” funds on your credit card. This is not a charge, but a test to make sure you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we register the domains. If the domain registration fails for any […]

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The domain I want to register is not available, even though it’s expired.

Domains are released after the end of their term if they have not been renewed. Domains that expire at another registrar are subject to their own policies; however, there is usually a grace period, and then a period when the domain is “on hold”- and cannot be registered. You should allow at least 30 days […]

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Can I get a receipt?

When you complete the registration process, a receipt is sent to the email address that you provided. If you don’t receive the email, check your spam folder. If you can’t find your receipt, you can print a record of the transaction or have your receipt emailed to you again. Log in to your account and […]

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What is a Credit Card Security Code?

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card […]

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Can I pay via any method other than credit card?

We only accept Visa, MasterCard, Discover, and American Express cards. We do not accept cash, cheques, or money orders.

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Where can I find more information on GST and HST?

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

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What services are subject to GST or HST?

Purchases of domains, email forwarding, and domain forwarding are all subject to Canadian GST or HST.

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Why am I being charged GST or HST?

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%. Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and […]

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What is Nexus information?

When you register a .US domain, you must certify that you are a resident or have a business within the United States. In addition, you must select a Nexus category to indicate the purpose of the domain. In your shopping cart, beside the .US domain that you want to purchase, you will see a link […]

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What is CED Contact Information?

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries […]

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