Author: eCreations

Do you have a way to secure my Whois information?

Contact Privacy is a service that hides your identity (address, phone number, email address) whenever a WHOIS lookup is done on your domain name. You can add Contact Privacy when you register your domain, or when you renew or edit your domain. Note: There is a small annual fee for the Contact Privacy service. When […]

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How do I change the owner, admin, billing, or tech contact information?

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager. To edit contact information Click Manage, and […]

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Do I have to use my home address in my contact information?

You do not have to use your home address when you enter your contact information; however, according to ICANN policy, the address that you specify must be a valid address. If you don’t want to use your home address, you can use your business address instead. Note: If you use invalid contact information, your domain […]

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How do I update the information in my account?

When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register. To change your account information Click Manage, and log in to your account. Click Account Information. Make the required changes to any of the fields.If you make a mistake, click Cancel […]

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How do I change my password?

To change your password Click Manage, and log in to your account. Click Account Information. In the New Password field, enter your new password. Passwords can be 4 to 20 characters long, and must contain at least one number. In the Retype New Password field, enter you new password again. Click Save.

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How do I log in to my account?

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You […]

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My domain expired! How can I get it back?

Note: The following information applies to most, but not all, TLDs. Contact your service provider for information about a specific TLD. If your domain has been expired for less than 40 days If a domain name is not renewed by its expiry date, it is not immediately deleted, although it does cease to operate. During […]

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Can I set my domain to renew automatically?

Yes. You can configure your domain to renew automatically prior to its expiry date. When you purchase your domain, in your shopping cart, you will see an option called Turn on Auto Renew to automatically renew your domain every year. When this option is selected (which it is by default), we will renew your domain […]

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How do I renew my domain?

You can renew your domain for up to 10 years. To renew your domain Click Manage, and log in to your account. Beside the domain name, click Renew Now. An order for a one year renewal is added to your shopping cart, and the cost of the renewal is displayed at the bottom of the […]

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How do I move domains to another account?

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account’s username and password. Alternatively, you can move the domains to a new account that you create for that purpose. To move domains […]

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I have more than one account. Can I move all my domains into one account?

If you have more than one account, you can merge your accounts so that all of your domains are in one account. All of the properties of the domains remain intact. Note: You can only merge accounts if both accounts are with the same service provider. To merge accounts Click Manage, and log in to […]

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Can I purchase services without having to renew my domain?

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date. To add services to your domain Click Manage, […]

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What is an auth code?

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. […]

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How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you […]

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Can I make changes to more than one domain at the same time?

Yes, you can update domain details for multiple domains at the same time, as long as the new information is the same for all of the selected domains. The menu options on the left side of the Domain Manager allow you to change nameservers (DNS), contact information, contact privacy setting and domain forwarding for multiple […]

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I own a large number of domains. How can I easily find the ones I want to manage?

If you own a large number of domains, the domain names are displayed on multiple pages on the Manage tab, with up to 100 names on each page. Whenever there is more than one page of domains to display, you will see a Search field at the top of each page that allows you to […]

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How do I remove email-forwarding?

To remove email forwarding Click Manage, and log in to your account. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page. Beside the email forward that you want to remove, click remove. Please allow 24-48 hours for email to stop […]

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How do I set up email forwarding?

Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.  The forwarded mail is filtered for spam. To activate email forwarding Click Manage, and log in to your account. Beside the domain whose email you want […]

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How do I remove domain forwarding?

To remove domain forwarding Click Manage, and log in to your account. Beside the domain whose domain forwarding you want to remove, click Domain Forwarding. Ensure that  Enabled is not selected. Optionally, in the URL field, delete the address of the destination website. Click Save.

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How do I set up domain-forwarding?

Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field. To set up domain forwarding Click Manage, and log in to your account. Beside the domain that you want to […]

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